As an HR manager in a national bank, you have access to historical data about branch activity and employment across Canada from 2001 to 2009. These two variables develop a productivity ratio in terms of how many customers each teller is able to serve per year. You are asked to make a quick and rough estimate of teller projections for the bank using this information and are expected to apply a ratio analysis.
The bank is expecting a five percent annual growth rate in its number of customers from 2009 to 2012. This is due to an aggressive marketing technique and the launch of a high- interest banking incentive for customers who leave their existing bank to join yours. As well, because of plans to launch a training and orientation program targeted at all employees, the bank also expects an annual increase in productivity over the next two years.
Using this information and the chart with data provided below, predict the organization’s 2010 and 2011 forecasts for HR demand.
Number of Customers
Number of Tellers
Productivity (customers served per teller)